The below was the procedure set out during the Coronavirus pandemic of 2020 and no longer applies. However, we do ask that you still use the check-in procedure as detailed below, if possible.
IMPORTANT INFORMATION REGARDING APPOINTMENTS AT TALAKO THERAPIES DURING COVID
Talako Therapies remains open during the COVID pandemic to continue to look after the health and wellbeing of our patients. It is, however, important to be aware of the following procedures that are required.
PLEASE READ THE FOLLOWING GENERAL COVID-RELATED POINTS BELOW:
- The mandatory COVID form, sent 24-hours before every one of your appointments will remain in place and MUST be completed PRIOR to your arrival at Talako Therapies.
- Please arrive at your appointment time, early arrivals can no longer be accommodated as the waiting area is not in use at this time.
- Please DO NOT knock on the door as it cannot be guaranteed that this has been sanitised – please see arrival information below.
- The patient’s temperature (and anyone else attending the appointment) will be taken on arrival at Talako Therapies. Patient’s displaying a high temperature will not be able to continue with their treatment.
- Your Chiropractor / Craniosacral Therapist will be wearing PPE, as per guidance issued. This includes mask, single-use apron and single-use gloves.
PLEASE READ THE CHECK-IN / ARRIVAL INFORMATION BELOW:
As instructed above, when you arrive at Talako Therapies, please do not knock on the door. Instead, please follow these simple check-in instructions. Whilst the following sounds complicated, it takes around 30-seconds to complete, no more than checking yourself in at your doctors surgery:
When you arrive you will now see this sign on the door:
Step 1: Using your smartphone, scan the QR code using a QR scanner app or your phone’s camera (depending on the make/model of your phone). Please note, this is not the NHS Track and Trace QR code so do not try to do this via the NHS app.
Step 2: Click on the link that appears, or if you cannot scan the QR code, type in the link at the top of the sign into your internet browser (talako.janeapp.co.uk/checkin).
This will take you to the following screen:
Step 3: Enter the email or phone number associated with your online booking account (there is a link to this in the appointment confirmation emails that are sent out) and click Next. You will then see the following screen:
Step 4: Check your messages (email or text message) – it will look something like the one below:
Step 5: Click on the link provided within the message. When you click on the link, you will see the following screen:
Step 6: Select the appointment you wish to check-in for and click on the “Check-In’ button to arrive yourself at your appointment, you will see the last screen below when completed:
If this procedure is followed, your practitioner will be alerted on the screen in their treatment room that you have arrived and are waiting outside. Please then wait in your car until collected at your appointment time, or you see that the previous patient has left.
IF YOU ARE UNABLE TO FOLLOW THE ABOVE PROCEDURE, PLEASE DO NOT KNOCK ON THE DOOR BUT WAIT IN YOUR CAR UNTIL COLLECTED. IF THIS IS NOT PROMPTLY AT YOUR APPOINTMENT TIME, YOUR PRACTITIONERÂ MAY STILL BE WITH A PATIENT AND WILL BE WITH YOU AS SOON AS POSSIBLE.
LASTLY, PLEASE READ THE FOLLOWING GENERAL INFORMATION BELOW:
- Please be reminded that Talako Therapies has a 24-hour notice of cancellation. There is regularly a waiting list of people requiring appointments, and gaps can rarely be filled if less than 24-hours notice is given.
- A cancellation fee will be charged if appropriate notice of cancellation is not given.
- Please pull onto the driveway at the front of the premises to park, space permitting. There is generally at least one space in front of the garage, or alternatively, please park considerately on the road outside 6 Oaktree Close (not in front of a neighbours house if possible).
- Please use Talako’s simple online booking site for anything related to appointments. Dr Tracy Dixon generally has a full diary and no reception cover and therefore the quickest way to book yourself in, or to change or reschedule your appointment is via the booking site. Please use this as your first port of call.
- Please ensure you have filled out all personal information in your online account, particularly your DOB (this is required in order to set up an exercise program app for you).
- When you book yourself in for the first time using Talako’s online booking site, it will ask for card payment details. But please note, payment is NOT taken from this card and the usual methods of payment will be used as normal.
The online booking site can be found on the following link, or click the link within any appointment email that you receive:
https://talako.janeapp.co.uk
Please save this link somewhere on your phone!
From the online booking site you can:
- check your upcoming appointments
- book a new appointment
- cancel an upcoming appointment (if more than 24-hours before)
- reschedule an existing appointment
- upload files such as MRI reports
- link accounts to family members
It really is very simple and straightforward to use – thank you to everyone who already manages their appointments this way, it really does help!
